In the beginning, we all pretended to be experts at working from home. Companies were using their outlets to share tips and tricks on how to manage the new normal. Home office equipment became scarce to buy and the amount of Unified Communication users skyrocketed. It has been mind-blowing the amount of content produced on COVID-19 and WFH. So much, it is getting hard to process.
With all the new information, one thing is true. Whether in the office or at your home, UC helps us stay connected no matter where you are. On any device or any location, you can keep in touch with your colleagues.
PROBLEM #1 – EMPLOYEE TRACKING📈
“When the cat’s away, the mice will play.” Anyone else familiar with that saying? When your employees work from home, it is more difficult to see what they are doing. Not to mention if their work is actually being completed. With the help of UC solutions, there are a few things you can do!
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Presence
Employees can set their presence to ‘Away,’ ‘On Lunch,’ or ‘Busy,’ and their supervisors can see precisely how long they have been set for. When an employee becomes ‘Idle’ from their computer, their presence status will change.
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Video
Encouraging your employees to turn on their video while meeting virtually will also hold them accountable. That way, supervisors can see if employees are at their regular workstations.
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Agent-Monitoring
With our Contact Center edition, Supervisors can check their agent’s performance in real-time by seeing who is logged in, paused, total talk time, and more. Supervisors can also monitor ongoing calls and listen to what their employees are saying.